Frequently asked questions

Never. Every Sweet & Sin order is shipped in completely plain, unmarked packaging. There are no logos, brand names or product descriptions on the outside of the parcel. Your billing statement also shows a discreet company name. Your privacy is absolute.

Orders are dispatched within 48 hours. UK delivery typically takes 2–4 working days. European delivery 4–8 days, USA and Canada 7–14 days. You'll receive a tracking number as soon as your order is on its way. Full details on our shipping page.

Yes — all orders over £120 ship free worldwide. For orders under £120, shipping rates vary by destination. Full details on our shipping page.

Yes. Once your order is dispatched you'll receive an email with your tracking number. If you haven't received it within 48 hours, please check your spam folder or contact us.

We have a full sizing guide on our sizing page with measurement instructions. If you're between sizes, we recommend sizing up — all of our pieces can be adjusted smaller. Still unsure? Contact us with your measurements and we'll advise.

Our leather harnesses and accessories are made from high-quality leather and faux leather depending on the piece. Product descriptions specify the material for each item. If you're unsure about a specific product, get in touch and we'll confirm.

Yes — adjustability is one of our core criteria when selecting pieces for the Sweet & Sin edit. All leather harnesses feature multiple adjustment points. Lace pieces use adjustable straps and clasps wherever possible.

Lace pieces should be hand-washed in cool water with a delicate detergent and laid flat to dry. Leather pieces should be wiped clean with a soft damp cloth — never submerged in water. Store in a cool, dry place away from direct sunlight.

Yes — items can be returned within 14 days of delivery provided they are unworn, unwashed, and in their original packaging with all tags attached and hygiene seals intact. Full details on our returns page.

We're so sorry if this happens. Please contact us immediately with your order number and a photo of the issue. We will arrange a free return and send a replacement or issue a full refund — no questions asked.

Once we receive and inspect your return, refunds are processed within 5 working days. The time it takes to appear in your account depends on your bank or card provider — usually 3–5 additional business days.